Privacy Policy

Data Controller

scorchvjev B.V. is the data controller responsible for your personal data. We are a registered company in the Netherlands with registration number A623256253 and VAT number NL301584026B02.

Data Collection and Information We Gather

The data we collect includes personal information that you provide to us when booking our services, contacting us, or using our website. We collect this information to provide you with our luxury home spa services and to communicate with you effectively.

Personal Information

• Name and contact details (email address, phone number, postal address)
• Appointment preferences and scheduling information
• Health information relevant to spa treatments (allergies, medical conditions, preferences)
• Payment information (processed securely through third-party payment processors)
• Communication history and service feedback

Website Information

• IP address and browser information
• Website usage data and page visits
• Cookies and similar tracking technologies (see our Cookie Policy)
• Device information and operating system details

How We Use Your Information

We explain how we use your information to provide our services, improve our offerings, and communicate with you. The use of your data is always based on a valid legal basis under GDPR.

Service Provision

• Booking and scheduling your spa appointments
• Providing personalised treatments based on your preferences and health information
• Processing payments and managing your account
• Sending appointment confirmations and reminders

Communication and Marketing

• Responding to your enquiries and providing customer support
• Sending service updates and important notifications
• Marketing communications (only with your consent)
• Collecting feedback to improve our services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contract Performance: To provide our spa services and fulfil our contractual obligations
• Legitimate Interest: To improve our services, prevent fraud, and maintain business operations
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and other legal requirements

Data Sharing and Third Parties

scorchvjev does not sell your personal data to third parties. We may share your information only in the following circumstances:

• With our certified therapists who need access to provide your treatments
• With payment processors to handle secure transactions
• With IT service providers who help maintain our systems
• With legal authorities when required by law
• With professional advisors (lawyers, accountants) under confidentiality agreements

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

• Client Records: Retained for 7 years after last service for health and safety purposes
• Financial Records: Retained for 7 years to comply with tax and accounting obligations
• Marketing Data: Retained until you withdraw consent or we determine it's no longer needed
• Website Data: Cookies and usage data retained according to our Cookie Policy

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

scorchvjev implements appropriate technical and organisational measures to protect your personal data:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure payment processing through certified providers
• Regular backups with encryption

Cookies and Tracking

Our website uses cookies to improve your browsing experience and provide personalised content. For detailed information about our cookie usage, please see our Cookie Policy.

International Data Transfers

scorchvjev primarily processes data within the European Union. If we need to transfer your data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Us About Privacy

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us using the contact information below:

Supervisory Authority

If you believe that scorchvjev has not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Changes to This Policy

scorchvjev may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. For material changes, we may also send you a direct notification.

Effective Date

This privacy policy is effective as of December 2024 and applies to all personal data processed by scorchvjev B.V. from this date forward.